You should also CLOSE Vectorworks before performing these steps, and if your serial number begins with an "E", make sure you have internet access at the time of reset. This process will remove your serial number, so be sure to have it available when performing a preference reset so that you can enter it after launching Vectorworks again. Throughout this article, you may see "Vectorworks 20XX" or "Vectorworks XX", these indicate that the folder or file has a version-specific name, so if you have Vectorworks 2023, you would perform the action on the "2023" folder/file mentioned as "20XX" These steps will also reset your Vectorworks serial number without needing to first open the software and change it from within the Vectorworks Preferences > Session tab. It is sometimes the case that if resetting preferences does not resolve the issue, a reinstall may be required, but this approach is much less invasive and recommended as a first-shot troubleshooting step. While troubleshooting Vectorworks issues, oftentimes you may be instructed to "Reset your Preferences." This procedure is a faster way of restoring Vectorworks back to its default settings, without having to reinstall the software entirely.
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